IMPORTANT: This article only applies to specific products. Please check the Applicable Products of this article.
This article provides information on the specifications, usage, and troubleshooting of the relevant models related to the following items. If needed, also refer to the product Help Guide.
Specifications
Power
OLED display
How long is the panel life of the OLED TV?
How do I reduce image retention or non-uniformity on the screen?
Wall mounting
Remote control
Voice control
The Microphone button/voice command function does not work on my TV remote control.
The Google Assistant comes up even when I don’t say "Hey Google"
Bluetooth
Can I use Bluetooth audio devices with my Google TV or Android TV?
There is no sound from the audio device connected via Bluetooth
Sound from the Bluetooth device is interrupted or is not synchronized with the TV screen.
Sound echoes.- This may occur when connecting HDMI and Bluetooth at the same time. In this case, disconnect Bluetooth and connect to devices with HDMI only.
- An HDMI connection is recommended for a stable connection.
- With some sound bar models, the volume cannot be changed using the remote control of another device. Use the remote control supplied with the sound bar or the buttons on the sound bar.
- This may also occur when connecting HDMI and Bluetooth at the same time. In this case, disconnect Bluetooth and connect to devices with HDMI only.
- For a stable connection, an HDMI connection is recommended.
- Connected devices cannot be turned off from the TV. Turn off the connected devices manually.
- Depending on the device, you can use the function to turn the power off automatically when no signal is detected.
Do Google TV and Android TV support the use of USB or Bluetooth keyboard and mouse accessories?
Display and screen
Picture
- Every terminal on all 4K/8K BRAVIA TVs supports HDCP 2.2 or 2.3 protocol. Also all HDMI inputs are HDR compatible.
- Supported format: HDR 10 / HLG (Hybrid Log-gamma) / DolbyVision
Note: Depending on the model, some formats may not be supported. - Overview of each format:
- HDR10:
An HDR technology standard used with Ultra HD Blu-ray. - HLG (Hybrid Log-gamma):
HLG, as the name suggests, is a “hybrid” format that enables the output of HDR images similar to HDR10 and Dolby Vision. It can also express pictures with well-balanced brightness even in TVs in SDR (Standard Dynamic Range). - Dolby Vision:
One of the HDR technology standards developed by Dolby. It brings scenes to life with striking highlights, deeper shadows, and vibrant colors. Dolby Vision is an HDR solution that creates an immersive, engaging cinematic experience in your home. For further information, please refer to the following video:
Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
- HDR10:
There is no picture when using an HDMI connection.
The TV picture is blurry when viewing digital broadcasts.
Noise appears during fast‑moving scenes or scene transitions.
Sound
Audio connections
Connect an HDMI cable to the HDMI port labeled eARC/ARC:
- On the back of your TV, find the HDMI IN port (A) labeled eARC/ARC.
- On the back of your Soundbar, find the HDMI OUT port (C) labeled eARC/ARC.
- Connect both ports with the HDMI cable (B).
Note: To use the eARC feature, an ethernet-compatible HDMI cable is required.
- A: HDMI IN (eARC/ARC)
- B: HDMI cable
- C: HDMI OUT (eARC/ARC)
If the devices are connected to HDMI jacks without eARC/ARC, no sound will be output from the Soundbar.
Casting
Casting from mobile devices or computers to the TV fails.
Can’t cast Netflix from a smartphone to my Google TV™ or Android TV™.
Google Home
Network and streaming
USB video playback
Supported file formats
Settings
Software updates
How to perform a software update
The software update is taking a long time or does not ever complete.
Error: 1002 or 2123 appears when attempting to update the Android TV™ or Google TV.
Reset
Accessibility
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Warranty Information
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